Frequently Asked Questions


An emotional support animal provides therapeutic benefits to a person having physical or mental disabilities.
Service animals are dogs that are trained to do certain tasks for people living with disabilities. This assistance includes activities such as pulling a wheelchair, guiding a visually impaired person, alerting someone who is having a seizure, etc.

Emotional support animals are not usually trained to perform tasks and they are usually dogs or cats. They provide emotional support and comfort to persons having psychiatric and other mental impairments.

Emotional support animals do not need special training. It is only required that the animal be able to assist the owner person by improving their mental and emotional functioning.
Since they are not pets, they are not subject to pet fees. The conditions applied by landlords or other housing providers on pets may NOT be applicable in the case of emotional support animals.
A landlord may ask for a document on the disability-related need for an emotional support animal but the housing provider may NOT ask tenants to provide their medical records.
Though requests shouldn’t be delayed unnecessarily, there is no specific time frame stipulated for requests to be granted.
Emotional Support Animals aren’t restricted to only cats and dogs. Though dogs are the most common type of ESA, a variety of animals can also be considered as emotional support animals as long as they abide by certain criteria.

The animal cannot pose a threat to public health or safety, and it must provide some type of relief for the owner’s mental condition, or otherwise lessen the severity of symptoms experienced.

This Fair Housing Act “protects people from discrimination when they are renting, buying, or securing financing for any housing.”

As it relates to Emotional Support Animals, the Fair Housing Act requires that landlords make reasonable accommodations for people with mental and emotional conditions, which includes allowing ESAs free of charge.

Yes, you may have more than one emotional support animal.
The HUD states that the breed, weight or sizes of an emotional support animal are not factors to be considered as limitations. Though ESA are allowed in housing units, a banned breed may not be allowed in a public accommodation.
Your ESA is meant to provide home companionship. Unlike service animals, which are not restricted in public spaces, businesses are not under obligation to accomodate your ESA.